myeducator
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Knowledge base
General FAQs
Account and Profile
7
I can't log in. How can I reset my password?
Setting a certain course as my home page/default login view
Changing my account's time zone/Incorrect assignment times
How do I change my student ID?
Changing account password
View all 7
General Information
9
Minimum System Requirements
MyEducator Terms Of Service
MyEducator Privacy Policy
MyEducator and FERPA Compliance
MyEducator Website Accessibility
View all 9
Purchases
5
Can I get a refund?
Do I need to buy access again when I retake a course?
How can I view the other courses I've purchased?
Requesting a receipt with proof of payment method
How to Purchase the MyEducator Smart Textbook (Canvas)
Institution/Organization
2
How do I Pay a MyEducator Invoice?
Ordering textbooks and access codes for a college bookstore
Microsoft Access Issues
1
Couldn't connect to Office Store
MyEducator (students)
Getting Started
3
How do I sign up for a course?
Using an access code to sign up for a course
What is the difference between a SignUp ID and a coupon/access code?
Navigation and Tools
13
How Do I View My Progress (Analytics)?
How Do I Use The Study Notebook?
How do I "subscribe" and view others' highlights and notes?
How Do I Use The Search Feature?
How Do I Expand And Collapse The Sidebars In The Reader?
View all 13
Troubleshooting
3
How do I remove cookies for myeducator.com?
Videos don't have sound
Highlighter Tool Isn't Saving Highlights
Canvas (students)
Getting Started
3
How Do I Access MyEducator Through Canvas?
My Shopping Cart is Empty When I Click on MyEducator in Canvas
How do I access MyEducator through Canvas on iOS?
Features and Navigation
1
How do I Access my Assignments through Canvas?
Troubleshooting
4
Canvas is Asking me to Log in or Pay Again After Purchase
"Page Not Found" in Canvas
What does "This assessment must be accessed through your organization's learning management system" mean?
"LTI Error Occurred" message in Canvas
Third-party cookies
6
Third-party cookies - Chrome
Third-party cookies - Firefox
Third-party cookies - Internet Explorer 11
Third-party cookies - Microsoft Edge
Third-party cookies - Brave
View all 6
MyEducator (Instructors)
Adoption and Course Setup
5
How can students sign up for my course? (without Canvas/LMS)
How Do I Archive a Course?
How Do I Set Up My MyEducator Course?
How Do I Add My Teaching Assistant?
How Do I Manually Duplicate A MyEducator Resource? (Non-Canvas)
Features and Navigation
22
How Do I Download The Gradebook?
How Do I Set A New Due-Date For A Single Student?
How Do I Transfer A Student To A New Course Or Section In MyEducator?
How Do I View A Score Or Submit An Excel Assignment On Behalf Of A Student?
How Do I Enable The Study Notebook?
View all 22
Assessments
21
How Do I Edit Assessment Settings?
How Do I Edit The Settings For Multiple Assessments At Once?
How Do I Create a New Assessment?
How Does Assessment Numbering Work?
How do I Embed an Assessment in the Text?
View all 21
Troubleshooting
0
Canvas Connect (instructors)
Course Setup
17
Installing the CanvasConnect Application (Canvas Administrators)
Connect MyEducator Resource With A Canvas Course (Financial Accounting)
How to Fully Integrate MyEducator with your Canvas Course (With App Installation)
How to Fully Integrate MyEducator with your Canvas Course (Without App Installation)
How to Install the MyEducator CanvasConnect External Tool App in Your Canvas Course (Instructors)
View all 17
Features and Navigation
3
How do I Open a Full MyEducator Screen in Canvas
Pushing Grades to Canvas
What is the difference between opening MyEducator (text or assessment) in a new tab versus in the original Canvas page?
Assessments
1
How to Zero Out Scores in Canvas for Students Without a MyEducator Submission
Troubleshooting
5
MyEducator CanvasConnect App Option Missing from External Tool List During Integration
Possible Solutions when Logged out of Account
LTI Error Canvas Set-up
Assignment Due Dates
How to Enable the MyEducator Developer Key (Canvas Administrators)
Excel Add-in
Installing the Add-in
5
MyEducator Excel Add-In for PC Computers
Microsoft Excel Add-In: Mac Instructions
Sideload MyEducator Excel add-in on Mac
Installing the Add-In for restricted Office Licenses (Windows and Office Online)
MyEducator add-in installer for Windows
Assessments and Submission
0
Troubleshooting
4
Microsoft Excel Add-In: Checking Excel Version/Downloading & Updating Office 365
Microsoft Excel Add-In: Support Checklist
Network Error when Entering Start Key in Excel
Why Does a Blank Pop-Up Window Appear in an Excel Practice Assignment When I Click on the Video or Book Icon?
Excel, Word, PPT (VBA/macros)
Assessments and Submission
8
How do I enable macros on Windows 10 S?
How Do I View Content For Another Version Of Excel?
Solver Add-in PC
How to Enable Macros
Choosing your Office Version
View all 8
Troubleshooting
15
Run-time Errors
What do I do if an Excel assignment is quarantined by Windows Defender?
Corrupt Excel File Error Message
Cannot Attach Files: How Can I Send MyEducator a File?
Run-time Error 1004
View all 15
Learning Management Systems
Connecting with LMS
2
How do I connect my Brightspace course to MyEducator Content?
How do I connect my Moodle course to MyEducator content?
Other
0
Help Desk Software
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