After you go through the purchasing process or enter an access code, you may encounter one of the following screens without being able to move forward to the material:
If you run into any of these issues, it is most likely caused by one of two things.
- Your browser is blocking third-party cookies, which are necessary for Canvas and MyEducator to communicate and for you to access the material.
- In this case, please switch to Chrome or Firefox, and follow one of our tutorials to update third-party cookies. We have tutorials for several browsers, but Chrome and Firefox are preferred for the greatest reliability. https://myeducator.freshdesk.com/support/solutions/folders/14000126371
- Your MyEducator account and Canvas account have different email addresses, so the accounts aren't linked and MyEducator/Canvas can't identify you. Or, you have two MyEducator accounts, and the course purchase is on the MyEducator account not associated with your Canvas account, so MyEducator/Canvas can't verify the purchase.
- In this case, please confirm that your Canvas and MyEducator accounts have the same email address.
After you have updated third-party cookie settings, if you are still having trouble, feel free to reach out to email@example.com for help. Please include a screenshot and any information about your Canvas and MyEducator accounts, especially email addresses.