After you go through the purchasing process or enter an access code, you may encounter one of the following screens without being able to move forward to the material:

If you run into any of these issues, it is most likely caused by one of two things. 

  1. Your browser is blocking third-party cookies, which are necessary for Canvas and MyEducator to communicate and for you to access the material. 
  2. Your MyEducator account and Canvas account have different email addresses, so the accounts aren't linked and MyEducator/Canvas can't identify you. Or, you have two MyEducator accounts, and the course purchase is on the MyEducator account not associated with your Canvas account, so MyEducator/Canvas can't verify the purchase. 
    • In this case, please confirm that your Canvas and MyEducator accounts have the same email address. 

After you have updated third-party cookie settings, if you are still having trouble, feel free to reach out to for help. Please include a screenshot and any information about your Canvas and MyEducator accounts, especially email addresses.