Troubleshooting

MyEducator CanvasConnect App Option Missing from External Tool List During Integration
Often times after the MyEducator CanvasConnect app has been installed with the correct key and secret (reference), you or your instructors will arrive at th...
Mon, Jul 19, 2021 at 3:04 PM
Possible Solutions when Logged out of Account
Students might be experiencing an issue where they try to access their assignments through Canvas. When trying to do so, they come across the MyEducator Log...
Thu, Aug 20, 2020 at 4:48 PM
LTI Error Canvas Set-up
Question: Why am I getting an LTI Error through Canvas Connect when using "Student View"? Answer: Due to certain restricted permissions f...
Tue, Aug 25, 2020 at 11:14 AM
Assignment Due Dates
We recently discovered a change Canvas made in how assessment due dates are passed back to the MyEducator platform. Instead of passing back the overall due ...
Tue, May 24, 2022 at 10:25 AM
How to Enable the LTI 1.1 MyEducator Developer Key (Canvas Administrators)
This article is for LMS administrators. Each step has associated text and screenshots. Be sure to read all text and view each screenshot for optimal res...
Thu, Aug 27, 2026 at 5:58 PM