Troubleshooting

Microsoft Excel Add-In: Checking Excel Version/Downloading & Updating Office 365
Check Your Version of Excel (Mac) Video Guide: https://vimeo.com/390082244/bbaaf9d028    If you plan to use a computer that already has Excel installed, y...
Tue, May 19, 2020 at 9:05 AM
Microsoft Excel Add-In: Support Checklist
Support Checklist:    • Excel Account—Are you logged in through your school's Microsoft 365 subscription?  (For WGU: WGU’s Microsoft Office 365 su...
Mon, Aug 30, 2021 at 4:05 PM
Network Error when Entering Start Key in Excel
Background How the Add-in Works The Microsoft Office add-in is just a webapp opened in a browser window embedded within Office applications. It all...
Tue, Jan 11, 2022 at 1:42 PM
Why Does a Blank Pop-Up Window Appear in an Excel Practice Assignment When I Click on the Video or Book Icon?
There are three main reasons why this could be happening: You are using an outdated version of Excel.  Refer to the following article to check wh...
Wed, Feb 7, 2024 at 9:55 AM