If you receive a message that looks like the below screenshot, here are a few steps to follow:

1. Check your Canvas settings to see if the email associated with MyEducator is the same 

        -if not, change your Canvas settings to match your MyEducator account email and then try again

2. Reload Canvas

3. Make sure that you are using Google Chrome or Firefox as your internet browser

If you have tried these steps and are still running into issues, please reach out to support@myeducator.com for further assistance!