Student FAQ

What If I Forgot My Password?
If you forgot your password or are unable to login with your password, you can follow the instructions below to regain access to your account. Click on...
Thu, Nov 15, 2018 at 1:20 PM
How Do I Reset My Password?
You can re-set your password anytime you want.   Here's how:   1. Click "Your Name", and select "My Account".   ...
Thu, May 26, 2016 at 10:44 AM
How Do I Change My Student ID?
You can change your Student ID by clicking on your name in the top right corner of the page, and then clicking on the "My Account" option. Navig...
Thu, May 26, 2016 at 10:44 AM
How Do I Request A Refund?
If you dropped the course within the first couple weeks of the purchase (and if there's no special circumstances), then we'll give you a full re...
Wed, Apr 27, 2016 at 10:24 AM
How Do I Transfer To A New Section Or Course On MyEducator?
Occasionally, students need to re-take a college course or need to be moved to a section. You do not need to purchase the same content twice.  If you ne...
Wed, Sep 19, 2018 at 4:12 PM
How Do I View The Other Courses I Purchased?
Once you have logged into MyEducator, and you clicked the "Start Learning" button, the name of the course that you are currently viewing is in the...
Fri, Feb 3, 2017 at 3:12 PM
Do I Need To Buy Access Again If I'm Retaking A Class?
If you are retaking a class at your institution and the class uses the same MyEducator content, you do not need to purchase the material again. Send us an...
Wed, Apr 27, 2016 at 10:25 AM
What Does The Progress Feature Do?
The "Progress" button in the top-right corner will immediately update the reading and video analytics.   As you progress through the cour...
Thu, May 26, 2016 at 10:44 AM
How Do I View My Progress (Analytics)?
As a student, you have access to your progress within any MyEducator course. You can view your scores from assessments, as well as your progress in watchi...
Thu, May 26, 2016 at 10:44 AM
How Do I Use The Study Notebook?
Based on your instructor's settings, you can follow instructors, assistants, and other students in the course to see exactly what they have highlighted...
Tue, Dec 19, 2017 at 9:05 AM